Client Tools Advisor

Partena Professional, expert in human resources and entrepreneurship, is one of the largest Belgian companies organized according to the collaborative governance model. Autonomy and responsibility, agility and innovation are our keywords today.

As a 2nd line Client Tools Advisor, you will be responsible for resolving clients' software issues by phone and email. You will provide quality service to meet the technical needs of internal and external clients while ensuring compliance with agreed deadlines. You will also contribute to the continuous improvement of processes and customer satisfaction.

💼 Main responsibilities:

• 2nd line support : Manage complex technical incidents and questions related to the software used by our clients, providing quick and effective solutions.

• Resolution by phone and email : Assist clients in resolving their software issues, mainly by phone and email, ensuring their satisfaction.

• Tailored solutions : Configure and adapt software modules according to the specific needs of the client to optimize their experience.

• Knowledge sharing : Collaborate with first-line teams and other departments to ensure continuous improvement of service and processes.

• Training and support : Provide training and technical support to internal and external clients to maximize software usage.

What do we offer you?

🏡 Flexibility and work/life balance:

• Telecommuting (team-specific rules) and flexible hours

• 12 extra days off (39-hour contract)

• 3 days off offered per year

• 1 extra day off / 5 years of seniority

• ½ day off without pay for children's education per week

💶 Competitive and attractive salary package:

• permanent contract, year-end bonus and double holiday pay

• 8€ meal vouchers per day worked

• 250€ eco vouchers per year max

• Laptop and mobile phone

• Car and fuel card

• ADSL

• Group insurance, hospitalization insurance, and private life accident insurance

• Cafeteria plan

🎓 Development opportunities:

Not only will you have opportunities within your own team, but you can also evolve within the company, as you will be part of a group of around 1,800 employees. You also have the opportunity to take on other secondary roles alongside your main role. Finally, we have our own "Academy" where you can attend training sessions and workshops to expand your knowledge and skills.

📧 Application procedure:

Ready for a new challenge? Don't wait any longer and send us your application.

• Languages: Bilingual French/Dutch required.

• Technical skills: Affinity with IT, training on client tools provided.

• Communication: Excellent oral and written communication skills for optimal customer service by phone and email.

• Autonomy and collaboration: Ability to work independently while effectively collaborating with internal teams.